Your Partner in Service Excellence
Constant Innovation
Let’s bring the best solutions to your client
ABOUT US
Insmart is a joint venture enterprise established in 2010 under the Law on Foreign Investment in Vietnam between Malaysian and Vietnamese shareholders. We are specializing in providing insurance-related and healthcare-related services.
Over the past 10 years, becoming a pioneer and providing optimal solutions for the insurance market in Vietnam have always been a goal for us to strive.
With the motto of improving service value to the insurance market, bringing new experiences with the latest trend of global insurance industry, Insmart always looks for opportunities to cooperate with prestigious partners, thereby updating and expanding more convenient solutions for Vietnamese customers.
HISTORY
Insmart Company Limited was established. Headquarter is located in Hanoi
TPA service was launched officially to non-life insurance market
First signing with Malaysia Insurance Institute (MII)
Insmart’s Ho Chi Minh Branch Office was opened
Initially provided value-added services (VAS) in addition to TPA
Cooperate with Malaysia Healthcare Travel Council (MHTC)
Became MHTC’s Representative Office (MHRO) – the official office located in Ho Chi Minh City
Start provide TPA service to life insurance companies in Vietnam
Transformed into Insmart Joint Stock Company
2010
Insmart Company Limited was established. Headquarter is located in Hanoi
TPA service was launched officially to non-life insurance market
First signing with Malaysia Insurance Institute (MII)
Insmart’s Ho Chi Minh Branch Office was opened
2011
2012
Initially provided value-added services (VAS) in addition to TPA
Cooperate with Malaysia Healthcare Travel Council (MHTC)
2013
2015
Became MHTC’s Representative Office (MHRO) – the official office located in Ho Chi Minh City
Start provide TPA service to life insurance companies in Vietnam
2016
2021
Transformed into Insmart Joint Stock Company
INSMART is the abbreviation of:
Integrated service
Insurance-healthcare integrated service provider
Network
The network of partners is widespread both inside and outside Vietnam
Service
Innovative service for customer satisfaction
Medical
Medical management, respond to clinical needs and healthcare questions
Assistance
Call center to support and answer questions related to reimbursement and healthcare
Revolutionize
Revolutionize health and insurance services through various integrated solutions
Transparency
Dedicated and transparent in serving customer
MANAGEMENT TEAM
Insmart management team in both Hanoi (head office) and HCM (branch office) is a selfless and dedicated group of individuals who are familiar and proficient in the insurance and healthcare industries. The operation and its experienced medical management team manages and ensures process/guideline is adopted to prevent leakages and proactively detecting fraudulent claims.
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MISSION
Always maintaining customer centric mindset in our process by incorporating a seamless healthcare service delivery. Encourage involvement and empowering clients to participate in health decision making to enhance “cost efficiency and outcome based” health delivery. Ultimately to ensure a sustainable health solution model for all stakeholders in the healthcare delivery chain through detection, prevention, predictive and wellness.
VISION
To be “Your Partner in Service Excellence” through our premier one-stop service center dedicated to your insurance and healthcare needs
